Last Updated: 31/03/2026
This Delivery & Refund Policy applies to the website: https://ligt.ae/
At Lopez International General Trading, we aim to provide reliable delivery services and a fair return and refund process to ensure customer satisfaction.
1. Delivery Policy
- We deliver across the United Arab Emirates and selected international locations
- Delivery timelines typically range from 2–7 business days depending on your location
- Delivery charges (if applicable) will be displayed at checkout
- Orders are processed within 1–2 business days after confirmation
- Delays may occur due to unforeseen circumstances or courier service issues
2. Order Tracking
Once your order is shipped, you may receive tracking details via email or SMS (if applicable).
3. Returns
You may request a return within 7 days of receiving your order.
To be eligible for a return:
- The item must be unused, in original condition, and in original packaging
- Proof of purchase (order confirmation or receipt) must be provided
- The item must not be damaged due to misuse or improper handling
4. Non-Returnable Items
- Items damaged due to improper use
- Products with missing parts not due to our error
- Customized or special-order items (if applicable)
- Clearance or final sale items
5. Refunds
Once we receive and inspect your returned item, we will notify you of the refund status.
- Approved refunds will be processed within 7–14 business days
- Refunds will be issued to the original payment method
- Shipping charges are non-refundable unless the return is due to our error
6. Exchanges
We replace items only if they are defective, damaged, or incorrect. Please contact us for assistance.
7. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- We recommend using a trackable shipping service for returns
8. Order Cancellation
Orders can be canceled within 24 hours of placing the order. Once processed or shipped, cancellations may not be possible.
9. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with supporting photos. We will resolve the issue promptly.
10. Contact Us
If you have any questions about this Delivery & Refund Policy, please contact us:
Lopez International General Trading
Email: hello@ligt.ae
Phone: +971 554 055 668
Address: Mussafah 14, Abu Dhabi Municipality Building
Abu Dhabi, United Arab Emirates. (مصفح 14 – مبنى دائرة البلديات والنقل – بلدية مدينة أبوظبي)