Return Policy

Last Updated: [31/03/2026]

At Lopez International Genaral Trading, customer satisfaction is our priority. This Return Policy explains the conditions and process for returning products purchased through our website. We aim to provide a simple, transparent, and hassle-free return experience.

1. Return Eligibility

You may request a return if the following conditions are met:

  • The item is unused, undamaged, and in original packaging
  • The return request is made within 7 days of delivery
  • The product received is defective, damaged, or incorrect

All returns are subject to inspection and approval.

2. Non-Returnable Items

The following items are not eligible for return:

  • Used or damaged products (not due to our error)
  • Items without original packaging or missing parts
  • Clearance, discounted, or final sale items
  • Customized or special-order products

3. Return Request Process

To initiate a return, please follow these steps:

  1. Contact our support team with your order details
  2. Provide proof of purchase (order number or receipt)
  3. Submit photos if the item is damaged or incorrect
  4. Wait for return approval and instructions

Returns without prior approval may not be accepted.

4. Return Shipping

  • If the return is due to our error (damaged or incorrect item), we will cover the return shipping cost
  • For other eligible returns, the customer may be responsible for return shipping fees

We recommend using a trackable shipping method.

5. Refunds

Once your returned item is received and inspected:

  • Approved refunds will be processed within 5–10 business days
  • Refunds will be issued via the original payment method
  • Shipping charges are generally non-refundable, unless the return is due to our mistake

6. Exchanges

We offer exchanges for:

  • Defective or damaged products
  • Incorrect items delivered

Exchange requests must be made within the return period and are subject to product availability.

7. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again
  • Contact your payment provider (processing times may vary)
  • If the issue persists, contact our support team

8. Damaged or Incorrect Items

If you receive a damaged or incorrect product:

  • Notify us within 48 hours of delivery
  • Provide clear photos as evidence
  • We will arrange a replacement or full refund

9. Order Cancellations

  • Orders can be canceled before dispatch only
  • Once shipped, the return process must be followed

10. Why Shop with Lopez International Genaral Trading?

  • Easy and transparent return process
  • Fast refund handling
  • Reliable customer support
  • Quality assurance on all products

11. Contact Us

For return requests or support:

Lopez International Genaral Trading
Email: [Hello@ligt.ae]
Phone: [+971 559 991 061]
Address: [مصفح مصفح 14 0:- مبنى دائرة البلديات والنقل – بلدية مدينة أبوظبي]