Last Updated: [31/03/2026]
At Lopez International Genaral Trading, we are committed to delivering your orders quickly, safely, and efficiently. This Shipping Policy outlines our order processing, shipping methods, delivery timelines, and related terms.
1. Order Processing Time
- All orders are processed within 1–2 business days after payment confirmation
- Orders placed on weekends or public holidays will be processed on the next working day
- You will receive a confirmation once your order has been successfully placed
We ensure every product is carefully inspected and securely packed before shipping.
2. Shipping Coverage
We currently offer delivery across the United Arab Emirates (UAE).
For international shipping requests, please contact our support team before placing an order.
3. Delivery Timeframes
Estimated delivery times are as follows:
- Standard Shipping: 2–5 business days
- Express Shipping: 1–2 business days (available in selected areas)
Delivery times may vary depending on your location, courier availability, and unforeseen circumstances.
4. Shipping Charges
- Shipping fees are calculated at checkout based on your location and order details
- We may offer free shipping on selected products or promotional campaigns
- Additional delivery charges may apply for remote areas
5. Order Tracking
Once your order is dispatched, you will receive tracking details via email or SMS. This allows you to monitor your shipment in real time.
6. Delivery Conditions
To ensure successful delivery:
- Provide accurate and complete shipping information
- Ensure someone is available to receive the package
Lopez International Genaral Trading is not responsible for delivery delays or failures caused by incorrect addresses or unavailable recipients.
7. Delays & Exceptions
While we aim to deliver within the estimated timeframe, delays may occur due to:
- Weather conditions
- Public holidays
- Courier service disruptions
- High order volumes
We appreciate your patience in such situations.
8. Damaged or Lost Shipments
If your order arrives damaged or is lost during transit:
- Contact us within 48 hours of delivery
- Provide photos (if applicable)
We will investigate and arrange a replacement or refund where applicable.
9. Multiple Shipments
In some cases, your order may be shipped in multiple packages depending on product availability. You will be notified if this occurs.
10. Incorrect Shipping Details
If you have entered incorrect shipping information:
- Contact us immediately before dispatch
- Once shipped, we cannot guarantee address changes
Additional charges may apply for re-delivery.
11. Contact Us
For shipping-related inquiries:
Lopez International Genaral Trading
Email: [Hello@ligt.ae]
Phone: [+971 559 991 061]
Address: [مصفح مصفح 14 0:- مبنى دائرة البلديات والنقل – بلدية مدينة أبوظبي]